ENGAGE User Training: Agent & Queue Management
Tuesday, January 25, 2022

1:00 PM - 2:00 PM (Central Time)
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Join us for a live training session on UNIVERGE BLUE ENGAGE.

A queue is no longer just a queue.  An Agent is no longer just a voice.  In this session, we will dive into how to Manage your diverse workstreams more effectively through the depth of Queue options.  As well as Learn best practices for properly mapping your staffing needs in today‚Äôs hybrid work environments.
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